Frequently Asked Questions

Are your sugar cookies flavored?


Yes, our cookies are flavored with vanilla and almond extract. For school orders, we make double vanilla ONLY! We offer Double Chocolate and Marble flavors for an additional charge. Please notify us of any allergies!




Do you ship your cookies?


We have suspended all shipping until COVID ceases! We apologize for the inconvenience.




When should I book?


We usually are booked 4-5 weeks in advance. If you have a date for your event don't hestiate to book your order. Some clients book months in advance to guaraentee their spot. However we don't accept deposits, so payment in full is still due at time of ordering.




Do you accept deposits?


Unfortunately, we don't accept deposits! Payment in full is due at time of ordering. We accept Paypal, Cash App, Venmo, and Zelle for payments through emailed orders. Credit, Debit, Paypal can be used through our website.




What's the minimum quanitity of cookies you can purchase?


We have a 1 dozen minimum for all custom orders. Special quanities can be made at a pro-rated price.




Do you refund an order due to any cancellations including COVID-19?


During the current pandemic, we understand events ay be cancelled or postponed. We will be offering STORE CREDITS for future events and/or holidays for 100% of your purchase price. CREDITS can be divided into separate orders if desired. We apologize for any inconvenience!





AdobeStock_179599444.jpeg

CANCELLATIONS

As small business owners, Sheldon and I care about all of our clients and the community. We are in a state of emergency, however Nicely Iced will continue to operate normally practicing a high level of sanitation and cleanliness! We are aware that other businesses and venues have closed temporarily. We are not offering refunds, but will accommodate any rescheduling to the best of our ability to a future date if your event is cancelled. We apologize for any inconvenience, but supplies for your order are bought immediately after your order is finalized. Your store credit can be divided into separate orders if applicable.